14 days from delivery, used or not. If your pet will not sleep in it, that is a good enough reason.
Email returns@nuzzleandkip.co.uk with your order number and a one-line reason. You will get a returns reference back within a few hours.
Brush off the hair, use the original box if you still have it, and put the returns reference inside. Beds do not survive being posted loose in a bin bag.
Standard returns cost £4.95, deducted from your refund. Faulty or wrong items are free – we send a prepaid label. Refunds land within 5 working days of arrival.
Any bed, used or unused, within 14 days of delivery, as long as it is clean and free of damage beyond normal trial use. A bit of hair is expected. A bed that has been chewed through, soiled or washed at 90°C is not.
Items returned after 28 days, beds with chew or claw damage, anything soiled, and personalised or embroidered items unless they are faulty. Hygiene items sealed on arrival cannot come back once opened.
If something arrives damaged or fails within 12 months of normal use, photograph it and email us. We replace or refund in full including postage both ways, under the Consumer Rights Act 2015. There is no quibbling stage.
The fastest route is a refund plus a new order – it means you get the right size while it is still in stock. Tell us you are doing that and we will waive the £4.95 return fee.
Nuzzle & Kip Returns
Unit 4, Maple Court
Leeds, LS1 4AB
United Kingdom
Always request a reference first – unannounced parcels take much longer to process.
Yes. That is exactly what the 14 days are for - you cannot know if a bed works until they have slept on it. Brush the hair off and send it back.
We process it within 5 working days of the bed arriving with us. Your bank then takes 2-5 days to show it, depending on who you are with.
If the item was faulty or wrong, yes - in full. For a change of mind, we refund the item price and keep the outbound cost, which is the standard position under the Consumer Contracts Regulations.
Yes, on the same terms. Sale items are not final sale here.
One email. You get the measuring guide that prevents most wrong-size returns, plus first access to new beds and restocks before they go live. No daily discount spam – we email about twice a month.
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